Privacy Policy

General terms:

Glazuur Jewelry, henceforth referred to as GLAZUUR has drawn up this privacy policy ("Privacy Policy") to further elaborate and explain our policy regarding the use and sharing of the data that we obtain from you via the glazuurjewelry.nl website.

Therefore, read this Privacy Policy completely and carefully. GLAZUUR reserves the right to adjust or change this Privacy Policy. You can always view the current privacy policy by clicking on the “Privacy Policy” hyperlink at the bottom of the web page of the glazuurjewelry.nl website.

GLAZUUR processes your personal data in accordance with the requirements of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL - General Data Protection Regulation (GDPR), EU-US Privacy under current domestic data protection law.

Categories of personal data processed by GLAZUUR:

• Your contact details - names, postal address, mobile or telephone number, email address.
• Your IP address.
• Purchase details including the payment method and transaction number.
• History of your order.
• Information exchanged with customer service - all types of communication and correspondence between you & our customer service.

In exceptional circumstances, you may be required to provide us with additional information about your identity card to certify your identity.

In a limited number of cases, we may ask you to provide us with your photos, videos or other similar information in case you indicate that you would like to participate in one of our sweepstakes, campaigns or other events.

GLAZUUR reserves the right to send all its customers an invitation to participate in a satisfaction survey. Participation is always optional.

GLAZUUR does not process or store data from bank cards and/or other financial instruments.

Lawfulness of the Processing:

GLAZUUR processes your personal data as necessary for the performance of your agreement.

GLAZUUR processes your personal data as necessary to comply with the requirements of tax, financial and/or other national legislation.

We process your personal data for the following purposes:

• For the correct execution and delivery of your order.
• For clear and accurate communication with you regarding the status of the order.
• For warranty within the warranty period of the products
• For the purpose of customer satisfaction and loyalty programs
• For the purpose of tax and accounting law requirements - to declare and record our sales.

In exceptional circumstances, GLAZUUR may process additional identification data from you to prevent financial fraud or identity theft.

In order to send our newsletter and promotional material, the consent of the customers is required. It is only possible to obtain this information in cases where customers give their consent.

Time period for which your personal data is stored:

GLAZUUR retains your personal data that you submitted during your account registration on our website, as long as your account remains active.

GLAZUUR retains your personal data during the production and delivery of the products as well as the time period specified in the Return Policy for the possible RETURNS and product warranty, but no longer than 2 years or beyond the time of the Lifetime Warranty.

If we need additional information to verify your identity, we will store this information until the legal obligation to retain this information is no longer present.

In the case of the collection of personal data for certain campaigns, sweepstakes and other promotions, the processing period will in each case be specified and participants will be informed.

Potential recipients of your personal data:

GLAZUUR does not disclose your personal information to third parties unless required to do so by law or except for the operational requirements listed below:

GLAZUUR will provide your name, address and telephone number to the courier company for the delivery of your product.

In exceptional circumstances, GLAZUUR may confirm your personal information with Payment Service Providers to prevent financial fraud or identity theft.

GLAZUUR transfers necessary personal data to financial service providers and to tax and other government authorities when specific legislation requires it.

Your rights as a data subject - at any time to which you are entitled:

To access your personal data that GLAZUUR processes, as well as to receive a copy of it

Request the erasure of personal data about you (the right to be forgotten) if you believe it is no longer necessary for the purposes for which it was collected or processed.

Please note that this right cannot be exercised in the event that a special law expressly provides for the maintenance of a fixed term.

Right to request rectification of inaccurate personal data in cases where they do not correspond to the truth.

Our recommendations to you regarding your personal data protection:

Keep your password safe and do not share it with third parties.

If you are using a public computer (library or internet cafe), always make sure to log out of your account before turning off the computer.

GLAZUUR guarantees not to contact third parties other than as stated in this privacy policy.

GLAZUUR guarantees not to oblige its customers to reveal their password for the website. GLAZUUR does not require its clients to disclose details of their bank accounts or other financial instruments. Any such request by phone, chat or email should be ignored.

If someone has made such a request to you, please contact GLAZUUR immediately.